WEBTELLISENSE · WEBSITE PRIVACY
Privacy Policy
How information moves through our website, enquiries and services.
Last updated: 9 November 2026.
Who this policy covers
This policy concerns the Webtellisense website and the information you share when you contact Webtellisense Consult about our work. We are based at KM15 Ikot Ibiok, Eket, Akwa Ibom, Nigeria. For a privacy question, email webtellisense@gmail.com or call +234 707 584 8564.
It explains our website channels; it does not replace a separate agreement for a client project or a provider’s own privacy information. Nigeria’s Data Protection Act 2023 and other applicable requirements guide the handling of personal information.
Information you choose to share
- Enquiries and conversations
- You may provide your name, business, email address, telephone number, public website and message through a form, email, a call or WhatsApp. These details help us respond, understand the work you need and communicate about a proposed or agreed service.
- Newsletter and free guide requests
- Newsletter forms ask for an email address. Some guide requests also ask for business or contact details and open WhatsApp to continue the conversation. Joining a newsletter is a request for updates; you can ask us to stop using the published contact details.
- Heroes business profile
- The optional profile asks for your business name and contact email, with optional public website/social information and priorities. It helps prepare a personal onboarding conversation. Completing it is not a condition of the first call and does not confirm payment.
- Business Audit Tool
- Your answers and business name are used to show an indicative assessment in your browser. The optional public-website check sends the website address through AllOrigins. Do not submit private URLs, access links or credentials. The current tool does not confirm that your result was saved or emailed.
- Payment and service records
- Paystack handles payment details through its checkout. Transaction and contact information is used to reconcile payment, discuss the selected service and administer the service relationship. A redirect or welcome page is not proof of payment; Heroes activation follows a manual Paystack check.
Please do not send passwords, recovery codes, API keys, banking credentials, identity documents or confidential customer records through ordinary website forms. If project access is needed, arrange the appropriate method with the team.
Providers and external channels
The website uses the following services. Information you send through an external service is also subject to that provider’s terms and privacy information.
| Service | What it is used for |
|---|---|
| Netlify | Website hosting and website form processing, including the optional Heroes profile and newsletter forms. Submitted form fields are sent to Netlify. Netlify privacy information. |
| Paystack | Payment checkout and transaction records. Hosted Heroes payment options remain unavailable until their payment pages are configured. The separate package checkout also uses Paystack. Paystack privacy information. |
| WhatsApp / Meta | Customer-initiated messaging and the information you share in a conversation. WhatsApp privacy information. |
| Google services | Gmail for the published email contact; Analytics and Tag Manager on existing pages; some fonts, map and YouTube content. A solar assessment form also sends information to a Google Apps Script endpoint. Google privacy information. |
| Meta Pixel | Advertising measurement on existing marketing pages. Its use can involve browser identifiers and interaction information. Meta privacy information. |
| Tally | The questionnaire embedded in the separate general-package welcome journey. Tally privacy information. |
| AllOrigins and asset providers | The optional Business Audit website check uses AllOrigins. Some older pages request fonts, icons or libraries from external CDNs. Such requests can disclose network and device information to the receiving service. |
Website hosting, messaging, payment and other providers may process information outside Nigeria. Processing locations and safeguards depend on the provider and the applicable arrangement. This policy does not claim that all information is stored in Nigeria.
Cookies, analytics and advertising
Existing pages use Google Analytics, Google Tag Manager and Meta Pixel. These services can process cookies, online identifiers, device/network information, page visits and interaction events. Some existing tags and embedded services can load when you visit a page; this policy does not describe the whole legacy website as consent-gated.
The newer Heroes and industry measurement module is currently disabled. When approved and enabled, it provides separate analytics and advertising choices, a Measurement choices control, withdrawal and Global Privacy Control handling. The module is designed to exclude form answers, contact details, payment references and URL query strings from its event parameters. A payment-page handoff is not a successful purchase or a verified lead.
You can manage cookies through your browser and the controls offered by the providers. Browser restrictions may affect some embedded services. Contact us if you want to ask about a particular page or measurement activity.
Why information is used
Purposes include responding to a request, discussing and delivering agreed work, communicating about the service, reconciling payments and operating the website. A newsletter request and optional advertising measurement have different purposes from an enquiry or payment.
The appropriate lawful basis depends on the activity: this may include steps you request before a contract, performance of an agreed service, a legal obligation, consent where required, or a legitimate interest where the law permits and the necessary assessment supports it. Visiting this website alone is not treated in this notice as consent to every use of personal information.
Keeping and protecting information
Retention depends on the purpose of the record, the service relationship and applicable legal requirements. Payment or accounting records may have different requirements from an initial enquiry or a newsletter preference. Contact us to ask about a specific record or request deletion; a legal obligation may require some information to be retained.
No online channel can be described as completely risk-free. Keep sensitive access information out of ordinary forms and messages. If you think information has been sent to us incorrectly or an access credential has been exposed, contact the team promptly.
Your choices and privacy rights
Depending on the applicable law and circumstances, your rights can include information about processing, access, correction, erasure, restriction, objection, portability and withdrawal of consent where processing relies on it. Use webtellisense@gmail.com to make a request. We may need to establish that a request concerns your information; do not send identity documents in your first message.
You may also raise a concern with the Nigeria Data Protection Commission. Withdrawing consent does not undo processing that was lawful before withdrawal, and some records may remain subject to a legal requirement.
Changes and related information
This page may be updated when the website’s services or data handling change. The date above identifies this version. For payment, scope and onboarding information, see our Service Terms.